Privacy Policy

When you submit a delivery request through our website, we collect the following information:

• Your full name
• Phone number
• Pickup and drop-off locations
• Type of item being delivered
• Any notes or special instructions you provide
• Date and time of your request

We collect your personal data only for the following purposes:

• To fulfil your delivery request
• To communicate with you about the status of your delivery
• To assign a rider to your delivery
• To contact you if there are issues with your request
• To improve our services based on usage patterns

Your data is stored securely in our database hosted on cloud infrastructure with industry-standard encryption. Access is restricted to authorised SpeedUp GH staff and the rider assigned to your delivery.

We share your data only with the rider assigned to your delivery. Your pickup address, drop-off address, phone number, and item details are shared solely for the purpose of completing the delivery. We never sell or share your data with third parties for marketing purposes.

We retain your delivery request data for 90 days after the delivery is completed. After this period, your data is permanently deleted from our systems. Aggregated, non-identifiable data may be retained for analytical purposes.

You have the right to:

• Request a copy of the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data

To exercise any of these rights, contact us via WhatsApp at +233 20 864 5884 or call 020 864 5884.

Our website uses only essential cookies required for the site to function (e.g., session management). We do not use tracking cookies or third-party advertising cookies. Any analytics data collected is anonymised and cannot identify individual users.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

For questions about this policy or your personal data, reach us through any of the following: