Terms & Conditions

SpeedUp GH provides rider-based delivery services within Accra and nearby areas in Ghana. We deliver parcels, food, documents, pharmacy items, and handle shop pickups. Our services are currently limited to the Greater Accra region. Expansion to other regions will be announced on our website and social media channels.

Delivery pricing is based on the distance between pickup and drop-off locations and the type of item being delivered. The final price is communicated to you before pickup. There are no hidden fees or surcharges.

Payment methods: We accept Mobile Money (MoMo) and cash on delivery. Payment is due at the time of pickup or delivery. No advance payment is required.

You may cancel a delivery request at any time before a rider has been dispatched, at no charge. Once a rider has been dispatched, cancellation may incur a partial fee depending on how far the rider has travelled. Contact us immediately on WhatsApp or phone to cancel.

SpeedUp GH takes reasonable care to ensure safe delivery of your items. However, we are not liable for delays or damage caused by circumstances beyond our control, including: traffic conditions, severe weather, incorrect addresses provided by the customer, or items that are improperly packaged. For high-value items, please discuss insurance options with our team before booking.

• Provide accurate pickup and drop-off addresses.
• Ensure the contact phone number is reachable during delivery.
• Package items securely and appropriately for transport.
• Do not request delivery of prohibited items.
• Be available (or have a representative available) at both pickup and drop-off locations.

If you have a complaint or dispute regarding our services, contact us via WhatsApp at +233 20 864 5884 or call us directly. We aim to resolve all disputes amicably within 48 hours. If a resolution cannot be reached, the matter may be referred to the appropriate dispute resolution body under Ghanaian law.

SpeedUp GH reserves the right to refuse service to any individual or organisation at any time, including but not limited to: repeated violations of these terms, abusive behaviour towards our riders or staff, or requests involving prohibited items.

We may update these terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised terms.

For questions about these terms, reach us through any of the following: